This Shipping Policy is for Kratz Solutions and was last updated on 10/1/2023.'
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (3-5 Business Days)
Local Delivery (1-3 Days)
We deliver anywhere in MD, DC, PA, AND VA
2. PROCESSING TIME
Orders are processed within 1 business day(s) excluding weekends and public holidays.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about canceling an order, please contact us.
4. RETURNS & REFUNDS
All sales are final. Returns are not accepted. Refunds will not be given.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
Kratz Solutions is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. boxes.
8. CONTACT
For questions about this shipping policy, contact: Email: support@kratzsolutions.com
